Refund policy
Returns & Refunds
At Oryzon Wear, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day returns policy, subject to the conditions below.
This policy does not affect your statutory rights under UK consumer law.
1. 30-Day Returns
In addition to your statutory cancellation rights, Oryzon Wear offers an extended 30-day returns period.
You can request a return within 30 days of receiving your order, provided the item meets the conditions set out below.
Items returned under our voluntary 30-day returns policy should be:
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Unworn and unused
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In their original condition
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Returned with all original tags attached
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In the original packaging where applicable
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Free from washing, alterations, stains, damage or signs of use
The 30-day extended returns policy does not limit or replace any statutory rights you may have under UK consumer law.
2. Your Statutory Cancellation Rights
When you purchase goods online, you generally have the legal right to cancel your order within 14 days of receiving the goods without providing a reason.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
These statutory cancellation rights are separate from Oryzon Wear's voluntary 30-day returns policy.
Your statutory rights are not affected by any conditions in this policy.
3. Return Shipping Costs
For a return because you have changed your mind, selected the wrong size or no longer want the item, you may be responsible for the direct cost of returning the goods, provided this was clearly communicated before purchase.
For returns involving faulty, damaged, incorrect or misdescribed goods, Oryzon Wear will cover the reasonable return costs where required by applicable UK consumer law.
Return instructions will be provided by our Customer Support team.
4. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.
Please email:
Include:
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Your order number
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The product name
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A description of the problem
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Photographs or other relevant evidence where appropriate
We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.
Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Your statutory rights are not affected.
5. Exchanges
We offer exchanges within our 30-day extended returns period, subject to product availability.
If you require a different size or eligible alternative, please contact us at:
Please do not send an item back before contacting our Customer Support team.
6. How to Request a Return
To request a return, contact:
Please include:
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Your order number
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The product or products you wish to return
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The reason for the return
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Any relevant photographs, where applicable
Our team will provide the appropriate return instructions.
Please do not send products to an address obtained from an old order, third party, previous communication or another website.
Always wait for our return instructions before sending your item back.
7. Refunds
Once your returned goods have been received and inspected, we will process any refund due to you.
Where a statutory cancellation applies, refunds will be processed in accordance with applicable UK consumer law.
For statutory cancellations, the refund will generally include the cost of standard delivery paid at the time of purchase. Additional costs for an upgraded delivery service are not necessarily refundable.
Refunds will normally be issued to the original payment method.
Your payment provider may require additional processing time before the refund appears in your account.
8. Condition of Returned Goods
Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner similar to what would reasonably be permitted in a shop.
Where goods have been handled beyond what is reasonably necessary and their value has been diminished, a deduction may apply where permitted by applicable law.
Nothing in this section limits your statutory rights.
9. Non-Returnable Items
Certain goods may be excluded from cancellation rights or from our voluntary 30-day returns policy where permitted by law.
This may include personalised or customised products and certain sealed goods that cannot be returned for health or hygiene reasons once unsealed.
Any applicable exclusions will be clearly stated before purchase.
10. Statutory Consumer Rights
Nothing in this Returns & Refunds Policy affects your statutory rights.
Goods supplied to consumers must comply with applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and conformity with their description.
Where goods are faulty, not as described or otherwise fail to meet applicable legal requirements, you may have additional rights and remedies under UK consumer law.
11. Contact
For all return, exchange and refund enquiries, please contact:
Oryzon Wear
Last updated: 30 August 2026